Heng Feng Chocolate Lip Gloss Set Of 3

Shipping Policy for Elysian Vault

Thank you for shopping at Elysian Vault! We strive to ensure that your shopping experience is seamless and your products arrive on time. Please take a moment to read through our shipping policy.

1. Shipping Methods and Carriers

We offer a variety of shipping options depending on your location and the size of your order. We work with trusted carriers to ensure reliable and timely delivery, including PostEx , Leopards etc

2. Processing Time

• All orders are processed within [2-3 business days]. Orders placed on weekends or holidays will be processed the next business day.
• You will receive an email confirmation with tracking details once your order has shipped.

3. Shipping Rates

Shipping costs are calculated at checkout based on the size, weight, and delivery location of your order. You can see the exact shipping fee before completing your purchase. We offer the following shipping options:

• Standard Shipping: [insert estimated delivery time, e.g., 5-7 business days].
• Expedited Shipping: [insert estimated delivery time, e.g., 2-3 business days].
• International Shipping: [insert details if you ship internationally, e.g., delivery time and fees].

4. Delivery Times

• Delivery times are estimates and may vary depending on your location and the shipping carrier.
• Once your order has been shipped, you will receive a tracking number via email so you can monitor the progress of your shipment.
• Please note that shipping times may be impacted by factors outside of our control, such as customs processing, weather conditions, or carrier delays.

5. International Shipping

We offer international shipping to select countries. International shipping rates and delivery times will vary based on the destination. Please be aware that customs duties, taxes, and fees may apply to international orders and are the responsibility of the customer. Elysian Vault is not responsible for any delays or additional charges that may occur during the customs process.

6. Shipping Restrictions

• We currently only ship to [list regions or countries you do not ship to, e.g., PO boxes, remote areas, etc.].
• Certain items may not be eligible for shipping to all regions due to size or shipping restrictions. We will notify you if this applies to any item in your order.

7. Order Tracking

Once your order has shipped, we will send you an email with tracking information so you can track the progress of your shipment. If you experience any issues with tracking, please contact us for assistance.

8. Missing or Lost Packages

While we take every effort to ensure your order reaches you, once the package is in the hands of the carrier, we are not responsible for delays, lost, or damaged packages. If you believe your package is missing or has been lost in transit, please contact us immediately at elysianvault1@gmail.com or +92 3164300010. We will work with the carrier to help resolve the issue.

9. Shipping Address

Please ensure that your shipping address is correct at the time of order. Elysian Vault is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you notice an error in your shipping address, please contact us immediately to update it before the order is processed.

10. Shipping Delays

While we strive to meet all delivery estimates, please be aware that delays may occur due to circumstances beyond our control, such as carrier delays, extreme weather conditions, or customs processing. If there is a significant delay, we will inform you as soon as possible.

11. Customer Service

If you have any questions or concerns regarding shipping, please contact us:

• Email: elysianvault1@gmail.com
• Phone/WhatsApp: +92 3164300010

Return and Refund Policy for Elysian Vault

Thank you for shopping at Elysian Vault We want you to be completely satisfied with your purchase. If you are not fully satisfied, we are here to help.

1. Returns

Our return policy lasts [7 days] from the date of purchase. If [ more than 7 days] have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To be eligible for a return:

• The item must be in its original condition, unused, and with all original tags and packaging.
• Proof of purchase (receipt or order confirmation) is required.

2. Non-returnable Items

Certain items are non-returnable, including but not limited to:

• Custom or personalized items.
• Gift cards.
• Items marked as "Final Sale."

3. How to Return an Item

To initiate a return, please contact us by email or WhatsApp with the following information:

• Your order number.
• Description of the item you wish to return.
• Reason for the return.

You can reach us at:

• Email: elysianvault1@gmail.com
• Phone/WhatsApp: +92 3164300010

Once we receive your return request, we will provide you with detailed instructions for returning the item.

4. Refunds

Once your return is received and inspected, we will notify you about the status of your refund. If your return is approved, we will process your refund to your original method of payment. Please note that it may take [5] business days for the refund to appear in your account, depending on your payment provider.

5. Exchanges

If you would like to exchange an item for a different size or style, please contact us at the details above. We will guide you through the process of returning the original item and placing a new order for the exchange.

6. Shipping Costs

• If you are returning an item due to an error on our part (e.g., incorrect or damaged item), we will cover the cost of return shipping.
• For all other returns, the customer is responsible for the return shipping costs.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within [7] days of receiving the product. We will provide a full refund or replacement, including shipping costs.

8. Contact Us

If you have any questions about our Return and Refund Policy or need assistance with a return, please don’t hesitate to reach out to us:

• Email: elysianvault1@gmail.com
• Phone/WhatsApp: +92 3164300010